Cathay Pacific MCO Terminal is based in Terminal B at Orlando International Airport (MCO), and its staff offers a full range of services to guarantee a smooth experience. The passenger can take advantage of quick check-in and ticketing facilities in Hall E, with four hours before flight departure and one hour before takeoff being the counters' operating and closing hours. The terminal provides plenty of baggage support, such as trolleys, wrapping, and special counters for mishandled or delayed bags, allowing quick resolution of any problem. Flight schedules are easily accessible through electronic boards and information desks strategically placed around Terminal B, keeping passengers aware of schedules and gate numbers. For customer service, Cathay Pacific offers 24-hour support through their site and special hotline numbers, handling booking, baggage, and other travel-related issues. Other facilities at the terminal are lounges, yoga rooms, and a Room of Silence, which add comfort and well-being to passengers. With all these facilities and services, Cathay Pacific guarantees a comfortable and smooth journey for travelers going through MCO.

Cathay Pacific, the globally renowned airline for its quality service and first-class travel experience, has operations in Orlando International Airport (MCO) to provide its travelers with a smooth and relaxed experience. Cathay Pacific operates from the main terminal building at MCO, that is, from Terminal B, which is also famous for its state-of-the-art facilities, smooth processes, and convenient amenities. The airline has worked closely with airport authorities to ensure a premium experience for every traveler, whether departing, arriving, or connecting.

Ticketing Services

Cathay Pacific's exclusive ticketing counters at MCO Terminal B are specifically intended to serve passengers with a variety of services. These range from new ticket purchases, changes to existing bookings, upgrades, cancellations, and special travel arrangements. Ticket agents who are courteous and knowledgeable are present during operating hours to respond to all inquiries about flight schedules, fare rules, and travel policies. For passengers with complicated itineraries or those requiring assistance with onward travel, Cathay Pacific's ticketing team offer full support, making sure that all arrangements are made efficiently and smoothly.

The ticketing zone is prominently indicated inside the terminal, with electronic screens displaying Cathay Pacific branding for identification. Walk-ins are accepted, but customers are invited to make appointments during high travel seasons to reduce waiting time. The counters have sophisticated systems that enable quick transactions, keeping passengers waiting less and enjoying their travel experience more.

Check-in Services

Cathay Pacific at MCO provides a variety of check-in services to cater to various traveler requirements. Conventional manned counters are provided for travelers who seek personal assistance. In these counters, travelers can check in for their flights, leave baggage, choose seats, and receive boarding passes. For extra convenience, Cathay Pacific also offers self-service kiosks near the main check-in counters. These kiosks enable passengers to check-in on their own, print out boarding passes, and label their bags before going to the bag drop.

For those who are flying in premium cabins — such as Business Class and First Class — Marco Polo Club members, and Oneworld elite members, there is a priority check-in facility offered by Cathay Pacific. This VIP area offers a quiet, quicker experience with assigned staff members ensuring personal service.

Passengers are advised to arrive at least three hours before their scheduled departure time to complete the check-in, security, and boarding processes comfortably, especially for international flights.

Baggage Assistance

Cathay Pacific in MCO offers extensive baggage facilities aimed at simplifying the travel process. At the check-in desks, personnel are available to help with weighing, tagging, and handling the bags. Bulky and special baggage, including sporting gear, musical instruments, and medical equipment, are accommodated subject to advance notice.

For additional assistance for passengers, like unaccompanied minors, seniors, or those with disabilities, Cathay Pacific arranges in coordination with MCO's services to ensure the smooth handling of baggage. Baggage carts are easily accessible all over the terminal, and skycap services are also provided for a minimal fee at curbside drop-off points.

In case of misplaced, delayed, or damaged baggage, Cathay Pacific's baggage services team quickly and efficiently resolve the matter. Passengers are able to report baggage irregularities at the Baggage Services Desk, situated in close proximity to the baggage claim area, where agents facilitate tracing and retrieval.

Flight Information

Cathay Pacific provides travelers with real-time flight details during their stay at Orlando International Airport. Electronic signage placed around Terminal B offers minute-by-minute updates regarding departure and arrival times, gate numbers, boarding statuses, and other essential details.

For further convenience, passengers can further retrieve flight updates from the Cathay Pacific mobile app or register to receive SMS or email notifications. The app not only tracks real-time flights but also gate change notifications, upgrade invitations, and significant weather advisories.

In case of any disruptions, including delays or cancellations, Cathay Pacific staff are trained to offer prompt assistance. They work closely with passengers to rebook flights, arrange accommodations if necessary, and provide necessary travel updates to minimize inconvenience.

Customer Support

At MCO, Cathay Pacific's customer service representatives are the embodiment of the airline's service culture and approach to hospitality. Multilingual representatives are on hand to serve passengers with diverse requirements, ranging from simple inquiries and ticket adjustments to special assistance and accessibility services.

A specially assigned Customer Support Desk is positioned close to the check-in counter, where travelers can obtain face-to-face help. For customers requiring urgent assistance beyond normal counter hours, Cathay Pacific's worldwide call center and online chat facilities are accessible 24/7, guaranteeing assistance at all times.